FAQ
Frequently Asked Questions
About Our Jewelry
What materials are used in SMF Originals pieces?
Our pieces are crafted using high-quality metals including gold-plated brass, sterling silver, and bronze. Each product listing specifies the exact materials used.
Is your jewelry hypoallergenic?
We use nickel-free metals wherever possible. If you have specific sensitivities, please check the individual product details or contact us before purchasing.
How should I care for my SMF Originals jewelry?
To keep your pieces looking their best, store them in a cool, dry place away from direct sunlight. Avoid contact with water, perfume, and lotions. Gently polish with a soft cloth after wearing.
Orders & Shipping
How long does order processing take?
Orders are typically processed within 1–2 weeks depending on availability. You will receive a tracking number once your order has shipped.
How long does shipping take?
Standard domestic orders ship within 3–5 business days after processing. Expedited shipping options are available at checkout.
Do you ship internationally?
We currently ship within the United States. International shipping is coming soon — sign up for our newsletter to be notified.
Can I make changes to my order after placing it?
We begin processing orders quickly, so please contact us as soon as possible at hello@smforiginals.com if you need to make a change. We cannot guarantee modifications once an order is in production.
Returns & Exchanges
What is your return policy?
We accept returns on unworn, undamaged items within 14 days of delivery. Items must be in their original packaging. Bespoke and custom orders are final sale.
How do I start a return or exchange?
Email us at hello@smforiginals.com with your order number and reason for return. We will provide instructions within 1–2 business days.
Bespoke & Custom Orders
Do you offer custom or bespoke jewelry?
Yes! We offer bespoke services for clients looking for something truly one-of-a-kind. Please visit our Bespoke page or contact us directly to begin the conversation.
How long does a custom order take?
Bespoke pieces typically take 4–6 weeks from design approval to delivery. Timelines may vary depending on complexity.
Still Have Questions?
We would love to hear from you. Reach us at hello@smforiginals.com and we will get back to you within 1–2 business days.